Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what happens once you do.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. Write to us at [email protected] and a member of the team will read your message personally — we do not rely on automated replies to close out enquiries.
We aim to respond within two working days. If your enquiry is detailed or requires checking against a casino's terms and conditions, it may take a little longer, but we will follow up either way.
What We Can Help With
Non Gamstop Casinos covers casinos not on GamStop, their bonuses, wagering requirements, payment methods and licensing status. Readers get in touch for a range of reasons, including:
- Questions about a specific review — if something about a casino's welcome offer, withdrawal limits or licensing on our best non GamStop casinos guide is unclear, ask and we will clarify it.
- Corrections — bonus terms, wagering requirements and payment options at Curaçao-licensed and other overseas casinos change without much notice. If you find something out of date, tell us and we will verify it.
- Content suggestions — if there is a topic around online casinos, sports betting or payment methods you would like us to cover in more depth, we are interested to hear it.
- Casino disputes or complaints — we cannot resolve a dispute with an operator on your behalf, but we can point you towards the complaints procedure that casino publishes, or towards independent dispute resolution where one applies.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message and we will direct you to appropriate support, including GamCare and GAMSTOP.
What We Cannot Do
It helps to know the limits of what a contact form or email to a comparison site can achieve. We do not process withdrawals, hold customer funds, or act as an intermediary between you and any casino operator. Any account-specific issue — a delayed payout, a KYC query, a rejected bonus — needs to go directly to the casino's own customer support first, using the complaints process set out in its terms.
If that process does not resolve things, and the casino holds a licence from an authority with an alternative dispute resolution scheme, that route is usually the next step rather than contacting us.
A Note on Accuracy
Every fact on this site — licensing details, bonus terms, wagering requirements, payment availability — is checked against publicly available sources at the time of writing. Terms at casinos not on GamStop change more often than they do at UK Gambling Commission-licensed sites, so if you find something that has moved since our last check, that feedback genuinely improves the site for the next reader.
Before You Contact a Casino Directly
If your query is really about a specific operator rather than about this site, a few checks can save time:
- Check the casino's own FAQ or help centre for standard answers on withdrawal times, minimum deposits or bonus wagering.
- Have your account details and any relevant screenshots ready before starting a support chat.
- Ask specifically which licence the casino holds and whether it accepts GB customers, since accepting UK players is not the same as being authorised to serve them under UK law.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we read every message and will get back to you.